Small Engine Service Coordinator
Sandberg Implement, Inc., a Honda Premiere Dealership for Honda Motorcycles, ATVs, Side-By-Sides and Power Equipment, is seeking a Service Coordinator responsible for day to day operations of our small engine repair shop. Duties include service customer interaction, writing repair orders, tracking repair progress, and reporting on the performance of the small engine shop. The Service Coordinator is responsible for maintaining service related customer relationships, coordinating with service technicians on customer and internal work orders, completing manufacture warranty documentation and claims, and the daily operation of the shop. The position requires excellent customer service skills, and the basic mechanical understanding of powersports and power equipment products. Manufacture brands supported include Honda Motorcycles, Honda Power Equipment, Stihl products, Grasshopper mowers, Kubota mowers, Briggs and Stratton Engines, Kohler Engines, Kawasaki Engines, and warranty work on several other brands.
Sandberg Implement provides manufacturer specific training. Wage is dependant on experience and qualifications. Benefits include paid time off, group health insurance, 401K with contribution matching and a profit sharing plan.
Must be able to lift and handle loads up to 70 pounds
Must have a valid drivers licence
Must have excellent customer service skills
Basic computer skills - email, Microsoft Office, etc.
Customer relationship management
Service work assessment
Maintaining efficient shop production
Documenting work to be completed
Documenting manufacture warranty
Scheduling customer and internal work
Other projects and duties as assigned
Maintaining a safe working environment
Greet customers arriving with equipment needing service
Loading and unloading equipment for service
Assessing equipment needing repair and writing accurate repair orders
Washing customer and internal equipment prior to service and before delivery
Coordinating with customers on needed repairs
Preparing accurate work orders for technicians
Answering customers questions regarding repairs being made
Completing manufacture warranty documentation
Arranging pickup and delivery of customer equipment
Completing customer and internal billing
Establishing and maintaining good shop housekeeping practices
Contact Tyler Sandberg at 308-436-2179 or email@example.com with questions or complete the form below.